Beauty/Personal Care

Background
Cocokind is a clean beauty brand focused on plant-based ingredients. By the time they approached Cartograph, cocokind was already well-established with strong sales and distribution in major retailers like Target, Ulta, and Whole Foods, along with a healthy direct-to-consumer website presence.
The Job
Cocokind began their Amazon presence in July 2021 but faced challenges with performance, including a 50% Buy Box percentage, disjointed 3PL coordination, and frequent out-of-stocks. As other channels scaled, it was time to focus on improving their Amazon strategy.
Cartograph Approach
Improve Working Relationship with 3PL
We implemented a demand planning and forecasting strategy, integrating it with 3PL communications to ensure consistent inventory availability by analyzing sales data and market trends
Improve Buy Box Ownership
We managed third-party resellers and used automated pricing solutions to monitor activities and adjust prices, improving Buy Box control, visibility, and sales
Create Educational Content
Relaunched content highlighting cocokind's values of customer education and skincare routines, using packaging in main images to showcase unique ingredients, boosting CTR and conversion rates
Shift Marketing by Season
Adjusted merchandising to align with product seasonality, ensuring offerings like sunscreen were prominently displayed and heavily advertised during peak seasons, such as summer
Microtargeted Advertising
We adjusted merchandising to align with product seasonality, ensuring offerings like sunscreen were prominently displayed and heavily advertised during peak seasons, such as summer
Results
+250% YTD
Sales Increase
+30pp
Buy box increase
+20%
AOV increase
- Our strategy focused on supply chain optimization, content enhancement, seasonal marketing, and advertising refinement, helping cocokind improve Amazon performance while aligning its e-commerce strategy with core values, driving impressive success.
- +250% Increase in YTD Sales
- Improved in-stock rate to 99%
- Buy Box Improved by 30+ points
- Increased conversion rate by 2X+ on hero product
- Grew mix share of higher-priced items by 3X
- Increased average order value (AOV) by $3.50+